For Patients

Ethics

If you need help with a medical decision, first discuss the matter with your RMO, Patient Representative/ health care givers. If the decision is particularly challenging for you, Shakti Neuro Science has a facility available for patients, families to evaluate, offer advice and act as an educational forum. The committee is not a decision-making body but is an objective multi-disciplinary committee. You may request a consultation after giving call to the appropriate person.

Admission

The RMO will schedule your hospital admission and tell you the time and date to report to patient registration, located on the first floor near the emergency room entrance. In the admissions area, you will be interviewed and asked to provide your name, address, telephone number, type of Insurance referring body and other pertinent information. We request your referral slip for reasons to have knowledge of previous treatment. After the registration process has been completed you will be assigned a room and escorted to it. Please try to determine if your hospital stay will require pre-authorization of your insurance agency. If so, call your insurance company to advise them of your planned admission. If you are admitted on an emergency basis, please tell the registration clerk if your insurance company requires pre-certification and we will make every attempt to notify your carrier on your behalf. This is very important and will ensure that your insurance company will pay maximum benefits under the terms of your policy

Pre-Certification Information

Many scheduled outpatient procedures require pre-certification. If you believe your insurance company requires advance notice about a test or procedure, please contact your insurer (the phone number to call is usually found on the back of your insurance card), or your physician’s office to be certain this vital step has been taken to avoid having your claim denied or your benefits reduced. If you have any questions about the precertification process, please call admissions at 9354320685

What To Bring

For your comfort during your stay you should bring a slippers with non-skid soles, toothbrush, tooth-paste and comb/brush. Clothes to wear when you are discharged can be brought after you are admitted.

Pay Phones
Pay phones are available for visitors to use.

Cell Phones

Cell phone use is permitted in the hospital with the exception of areas where patient monitoring equipment is in use or in areas identified by signage. You may use your cell phone in waiting areas and on the walkways over Matthew Street. Monitored use is for the safety of our patients, due to the possibility of them interfering with patient equipment. Please limit the use of cell phones in patient rooms.